Privacy Policy

Introduction

Sphynxify ("we," "us," "our," or "Company") operates the Sphynxify website and related services. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our websites, applications, and services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our Services, including:

• Account Information: Name, email address, password, company name, phone number, and billing address
• Profile Data: Profile picture, bio, preferences, and settings
• Content Data: Posts, schedules, media files, and any content you create or upload
• Communication Data: Messages, support inquiries, feedback, and other communications
• Payment Information: Credit card details, billing address (processed securely through Stripe)

1.2 Information Collected Automatically

When you use our Services, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Usage Data: Pages visited, links clicked, features used, time spent, and other interaction metrics
• Cookies & Tracking: Cookies, pixel tags, web beacons, and similar technologies (see Cookie Policy)
• Location Data: General location based on IP address (not precise GPS location)

1.3 Third-Party Information

We may receive information about you from:

• Social media platforms (when you connect your account)
• Third-party service providers and partners
• Payment processors and financial institutions
• Other users who refer you to our Services

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our Services
• Personalizing your experience and recommendations
• Processing transactions and sending related information
• Sending promotional emails, newsletters, and marketing communications (with your consent)
• Responding to your inquiries and providing customer support
• Analytics, research, and improving our Services
• Detecting, preventing, and addressing fraud, abuse, and security issues
• Complying with legal obligations and enforcing our agreements
• AI-powered content analysis and scheduling optimization

3. Legal Basis for Processing (GDPR)

For users in the European Union, United Kingdom, and similar jurisdictions, we process your personal data based on:

• Performance of a Contract: Processing necessary to provide Services you've requested
• Legitimate Interests: Marketing, fraud prevention, and platform improvement
• Your Consent: Marketing communications and optional features
• Legal Compliance: Tax, regulatory, and legal obligations

4. Sharing Your Information

4.1 Service Providers

We share information with third-party service providers who assist us:

• Payment processors (Stripe)
• Cloud infrastructure providers (AWS)
• Analytics platforms
• Email delivery services
• Customer support platforms
• Social media platforms (for connected accounts)

4.2 Legal Requirements

We may disclose information when required by law or to protect our rights, including to:

• Comply with court orders, subpoenas, or legal processes
• Enforce our Terms & Conditions and other agreements
• Protect against fraud, security threats, and illegal activities
• Protect the rights, privacy, safety, and property of Sphynxify, users, and the public

4.3 Business Transfers

In the event of merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share information with third parties with your explicit consent or at your request.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:

• SSL/TLS encryption for data in transit
• Encryption at rest for sensitive data
• Secure authentication mechanisms
• Regular security assessments and penetration testing
• Limited access controls and role-based permissions
• Incident response and monitoring procedures

However, no security system is impenetrable. We cannot guarantee absolute security, and you use our Services at your own risk. Please use a strong password and notify us immediately of any security breaches.

6. Your Privacy Rights

6.1 GDPR Rights (EU/UK Users)

If you are a resident of the EU, UK, or similar jurisdiction, you have the following rights:

• Right of Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to exceptions)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to processing for marketing and profiling
• Right to Withdraw Consent: Withdraw consent for data processing
• Right to Lodge a Complaint: File a complaint with your local data protection authority

6.2 CCPA Rights (California Users)

California residents have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information collected
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your rights
• Right to access information about third parties we share data with

6.3 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@sphynxify.com. We will respond to verified requests within 30 days (or as required by law). You may also update your preferences in your account settings.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Understand how you use our Services
• Deliver personalized content and advertisements
• Measure campaign effectiveness

You can control cookies through your browser settings. However, disabling cookies may affect functionality. Please see our Cookie Policy for more details.

8. Data Retention

We retain your information for as long as necessary to:

• Provide you with our Services
• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

After account termination, we will delete or anonymize your information within 90 days, unless we are required by law to retain it.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws different from your home country. By using our Services, you consent to such transfers. We implement appropriate safeguards, including Standard Contractual Clauses, to protect your information during international transfers.

10. Children's Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information and terminate the child's account. If you believe we have collected information from a child under 13, please contact us at privacy@sphynxify.com.

11. Third-Party Links and Services

Our Services may contain links to third-party websites and services that are not operated by Sphynxify. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. Please review the privacy policies of any third-party services before providing your information.

12. Marketing Communications

We may send you promotional emails, newsletters, and marketing communications. You can opt out at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your preferences in your account settings
• Contacting us at privacy@sphynxify.com

Please note that even if you opt out of marketing communications, we will continue to send transactional emails (e.g., account confirmations, billing notifications, important service updates).

13. California Privacy Rights (CCPA/CPRA)

Under California law, you have specific rights regarding your personal information. We do not sell personal information as traditionally defined, but we may share information with service providers and business partners. You have the right to opt-out of such sharing. To exercise your rights or for more information, contact us atprivacy@sphynxify.com.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable laws. We will notify you of any material changes by posting the updated policy on our website with an updated "Last Updated" date. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

European Data Protection Authority

If you are located in the EU or UK, you have the right to lodge a complaint with your local data protection authority. Contact details for data protection authorities can be found at edpb.ec.europa.eu.