Frequently Asked Questions

Sphynxify is an AI-powered platform that helps you create professional avatar videos and UGC content in minutes. Perfect for TikTok, Instagram, and social media marketing—generate videos in 9:16 (portrait), 1:1 (square), or 16:9 (landscape) formats without filming or hiring creators.

Sign up and choose a plan. Create your first AI avatar, write or generate a script using our AI tools, and generate your video in seconds. Our guided onboarding helps you get your first video published quickly.

You can create AI avatar videos (8s, 16s, or 32s) for social media, product demos, testimonials, promotional content, and UGC-style videos. Our platform generates scripts, hooks, and CTAs tailored to your niche—whether you're in e-commerce, beauty, local services, courses, or DTC.

Each plan includes monthly credits that reset on your billing date. Different actions use different amounts of credits: AI avatar customization and video generation both consume credits based on the action. Credits are reserved when you submit a job and deducted upon completion. Failed jobs are automatically refunded.

Here's how credits are used: AI Video Generation costs 35 credits per 8 seconds, AI Avatar Generation costs 0.60 credits, AI Avatar Customization costs 0.60 credits, and AI Prompt Requests (used in AI Script Creation) cost 0.30 credits each. These costs help you plan your monthly usage within your plan's credit allocation.

Launch ($9 first month): Perfect for testing the platform. Starter ($39/mo): Ideal for regular weekly content creation. Growth ($99/mo): Great for scaling content and running multiple campaigns. Pro ($199/mo): Built for high-volume teams and agencies. Annual billing saves 20%.

We support TikTok and Instagram formats: 9:16 (portrait), 1:1 (square), and 16:9 (landscape). Videos can be 8 seconds, 16 seconds, or 32 seconds long.

Most videos are generated within 2-5 minutes depending on length and current processing load. Our advanced AI video generation system ensures quick turnaround times. You'll receive notifications when your video is ready, and you can track progress in your dashboard.

Yes! Upload your own avatar images or use our generation tools. You can customize avatars with different styles, backgrounds, and appearances. You can save your favorites for reuse in future videos, maximizing the value of your monthly credits.

Absolutely! Our AI generates high-converting video scripts, hooks, and CTAs tailored to your business type and offer. Whether you need product demos, testimonials, limited-time offers, or before/after content, our proven playbooks help you create engaging scripts fast.

If a video generation fails, credits are automatically refunded to your account. You'll be notified of the failure and can try again. Our system tracks all transactions in your account settings, so you can review your credit history anytime.

You can cancel anytime from your account settings. There's no long-term commitment. You'll retain access until the end of your current billing period. Unused credits don't carry over after cancellation, so make sure to use them before your billing cycle ends.

Security is our top priority. Your content, avatars, and videos are stored securely with encryption and are only accessible to you. We follow industry-standard security practices and data protection regulations to keep your data safe.